This can be done at Microsoft's site or from third party sites like If you are using Internet Explorer 5, upgrading to IE 6 or IE 7 can often resolve this issue.If you are unable to temporarily disable your firewall, please try opening ports 80 and 22. The most common cause of this type of error is a firewall, proxy server, or similar product preventing the program from properly contacting the correct servers at Shockwave. Make sure you are not behind a firewall or other heightened security measure. ![]()
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